Return & Refund Policy

At kaftan.ae , we want you to shop with confidence. If you are not entirely satisfied with your purchase, we're here to help:

Returns:

  • We accept returns for a full refund or exchange within 7 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging & Tags.

Initiating a Return:

  • To initiate a return, please contact our customer service team at sales@kaftan.ae or WhatsApp number +919409985286 to receive a Return Merchandise Authorization (RMA) number label.
  • Once you receive the RMA number, securely package the item and include the RMA number label on the packaging.

Refunds:

  • Refunds will be processed within 5-7 business days of receiving the returned item. Total amount of the order will be refunded back to customer excluding the shipping cost (That would be Rs.150 per article).
  • The refund will be issued to the original payment method used during the purchase.

Exchanges:

  • If you wish to exchange an item for a different size, color, or product, please contact our customer service team to facilitate the exchange process.

Return Shipping:

  • Return shipping labels will be provide by our team and our courier partner will come to pickup the product from your delivery address. Customer will not be charged for return shipping if customer wants to exchange the product. If customer wants to return the product Total amount of the order will be refunded back to customer excluding the shipping cost (That would be Rs.150 per article).

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

Non-Returnable Items:

  • Certain items, such as final sale items or personalized/customized products , may not be eligible for return. Please check the product description for details.

Contact Us:

  • If you have any questions or need further assistance regarding returns or refunds, please reach out to our friendly customer service team at sales@kaftan.ae or WhatsApp number +919409985286 .

We strive to ensure your satisfaction with every purchase at kaftan.ae . Thank you for shopping with us!